Any questions? We’re here to help.

SKN Service Providers is a local marketplace designed for St. Kitts & Nevis where customers can find verified service providers (e.g., electricians, plumbers, mechanics, cleaning, landscaping) and request services in a more secure, organized way. It helps you compare providers, communicate clearly, and keep a record of requests and outcomes.

We encourage customers to use providers with completed profiles and positive history. Look for clear contact details, service categories, and consistent reviews/ratings. For extra safety, communicate through the platform and confirm the job details in writing before any work begins.

We aim to protect your data by limiting what is publicly visible and by keeping your service request details within your account. For best results, always use a strong password, avoid sharing verification codes, and log out on shared devices.

You choose a category, describe what you need, and select a provider (or request quotes where available). Once confirmed, you can track communication and keep a record of the job details. This creates accountability for both customer and provider.

Before the provider arrives:

• Confirm the date/time, location, and job scope in the message thread.
• Ask for a rough estimate and what materials may be needed.
• If possible, have another adult present for home visits.
• Keep your confirmation/verification code private until the right time (if your system uses one).

Reviews and ratings build trust through transparency. They help you see how a provider performed on previous jobs, including punctuality, professionalism, pricing fairness, and overall workmanship. Always read multiple reviews, not just the star rating.

If a dispute occurs, keep all communication on the platform and submit a complaint with clear details: what was agreed, what happened, dates/times, and any evidence (messages, photos, receipts). This helps Admin review the issue fairly and respond faster.

Only pay after you clearly agree on the job scope and price. Avoid sending money to unknown third parties or paying outside agreed steps. If your platform supports receipts or confirmations, use them. When in doubt, request a written quote first.

Yes, you can request urgent services where available. For emergencies, describe the issue clearly and include your preferred timeframe. If the issue is life-threatening or involves active danger, contact local emergency services first, then use the platform for follow-up repairs.

For safer service visits in St. Kitts & Nevis:

• Confirm identity using the profile details and agreed arrival time.
• Meet in a visible area first when possible.
• Keep valuables secured and limit access to only the work area.
• Use the platform chat for updates and avoid sharing sensitive info.
• Rate and review after the job to help protect other customers.